Help Center | Leafz Support for Shoppers

Leafz Support for Shoppers

Get help with products and orders

We're here to help! Please select an option below:

If you have questions about a specific product or seller, the best way to get them answered is to contact the seller directly. Select as seller below to be directed to their shop where you can reach out to them directly by phone, email, or through a contact form.

You can check the shipping status of your order by logging into your Leafz account. If the seller added tracking information, you can check when your order should arrive. To track your purchase:

  1. Sign in to your Leafz account.
  2. Click the Your Orders link.
  3. Find your order.
  4. You’ll see the shipping status to the right of your order:
    • Not Shipped: The seller hasn’t shipped the order yet or didn’t update the order on Leafz.
    • Shipped: The seller marked the order as shipped.
    • In Transit: The seller added a tracking number and the package has left the shipping facility.
    • Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.
    • In Transit: The seller added a tracking number and the package has left the shipping facility.

You can also see shipping information in the shipping notification emails for your order. Click Track Package in the email notification to view the status of your delivery.

If you have more questions about your shipment, or if tracking information isn’t available, contact the seller for help. Click the Questions about a product or seller tab above to get the seller’s contact information.

To cancel a purchase or request a refund on Leafz:

    1. Sign in to your Leafz account.
    2. Click the Your Orders link.
    3. Find the order you want to cancel.

If you are able to cancel your order a Cancel Order button will be shown that you can click to cancel your order. If there is no Cancel Order button, you must contact the seller directly to request a cancelation.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

All items on Leafz.com are sold by independent sellers. Each seller has their own set of policies that you can find on their shop homepage. Check the shop’s homepage to see their cancellation policy.

To report a problem with an order:

  1. Click the Questions about a product or seller tab above.
  2. Select the seller from the dropdown and click Contact Seller.
  3. You will be redirected to the sellers homepage, which includes their email address, phone number and a contact form that will be sent directly to the seller.

Who is the seller?

Each item on Leafz is sold by an independent seller. Reach out to the seller if:

  • You haven’t received your order
  • The item isn’t as it was described
  • You want a refund
  • You want to return the item

Each seller has their own shop policies, so be sure to review those before contacting the seller. This can include how they handle returns, refunds, and cancellations.

If you already contacted the shop

If you and the seller need assistance from Leafz to come to a resolution, you can open a case. We recommend that you work with the seller to resolve the problem before you open a case.